The telephone claims filing system to file new or renewed claims is available from 7:30 a.m. to 5:30 p.m. Central Time, Monday through Friday, except holidays. The automated telephone system is available 24 hours a day, to inquire about your benefits or file a weekly certification (claim).
During times of heavy workload, you may experience wait times of 10 to 40 minutes. We will answer your call in the order received and will make every effort to keep your wait to a minimum.
You must call from a touch-tone phone or a phone that has a Pulse/Tone switch. A rotary phone will not work. If your phone has a PULSE/TONE switch, be sure the switch is set to TONE after your call is answered. Most public pay phones can access our system. The telephone number for your area Regional Claims Center is listed on the front of the Information for Workers booklet and on this website. Your call will be answered by an Interactive Voice Response (IVR) system. You will be given a menu of services to choose from.
Menu
- To file a new, renewed or weekly claim, press 1
- For Claimant Information, press 2, then:
- For automated information about a week you
have already claimed or about your unemployment
benefit year, press 1
- For questions or information regarding your Missouri Access MasterCard®, Press 2
- For address changes or problems with your
Personal Identification Number (PIN), press 3
- To speak with a claims representative, Press 4
- For automated information about a pending
appeal, press 5
- For employers needing information, press 3
- For information about the steps you must follow after filing a claim, press 4
- To file for extended benefits under federal temporary extended unemployment compensation, press 5
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Based on the type of service you need, the automated phone system will ask a specific set of questions. You will provide your answers through the use of your telephone keypad.
| Once you are "on hold" to speak with a claims representative, stay on the line. Hanging up and calling back will only increase your wait time. Monday and Tuesday are our busiest days. You may experience a wait of 10 to 40 minutes. For faster service, please call later in the week. Waiting until later in the week will have NO effect on the beginning, or effective, date of your claim. |
Missouri Division of Employment Security
Regional Claims Centers (RCC)
Address and Fax Number for All Regional Claims Centers:
PO Box 3915
Jefferson City, MO 65102-3915
Fax 573-751-9730
Jefferson City RCC
Local Calling Area 573-751-9040
Outside Local Calling Area 800-320-2519
Kansas City RCC
Local Calling Area 816-889-3101
Outside Local Calling Area 800-320-2519
Springfield RCC
Local Calling Area 417-895-6851
Outside Local Calling Area 800-320-2519
St. Louis RCC
Local Calling Area 314-340-4950
Outside Local Calling Area 800-320-2519;
Hearing/Speech Impaired
To file a new or renewed claim
or for information about your claim
(Relay Missouri)..............................1-800-735-2966
Then ask the operator to call...............(888) 861-8349
TDD/TTY Users Only
To file for weekly benefits,
(Interactive Voice Response Unit)......1-800-316-0896
Jefferson City Local..............................573-751-4139
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